Customer Service

Our Guarantee

100% Money Back Guarantee.

If you are not completely satisfied with your purchase simply return within 30 days for a full refund or exchange. Refunds will be made via the original payment method. Shipping and handling charges will only be refunded if the product was damaged or the incorrect product was sent to you.

Please send all items for return and the original packing slip to:

Canadian Wildlife Federation
Attn: Shop Returns
350 Michael Cowpland Dr.
Ottawa, ON K2P 0J1

Frequently Asked Questions

Q. Is my credit card information secure?

A. Yes. The CWF Shop and Save Wildlife store uses PayPal for secure, online payment processing. To view their privacy policy, click here.

Q. How are shipping costs calculated?

A. Shipping is charged at a flat rate of $12.50 per order.

Q. When will I receive my order?

A. Please allow 3-4 weeks to receive your order.

Q. How do I add an item to my cart?

A. To add an item to your cart, choose the correct size and colour or publication and click “Add to Cart.” You will be taken to an external cart hosted by PayPal where you can click “Continue Shopping” to return to the Shop and Save Wildlife store or click “Proceed to Checkout” to complete your transaction.

Q. Can I mail in my order?

A. Yes. To mail in your order download the printable order form and send to:

Canadian Wildlife Federation
Attn: Shop and Save Wildlife Store
350 Michael Cowpland Dr.
Ottawa, ON K2M 2W1

Please make cheque/money order payable to Canadian Wildlife Federation or provide your credit card number. Your order can not be processed if not accompanied by payment.

Q. Can I phone or fax in my order?

A. Yes. To order by phone call 1.800.563.9453, our customer service agents are available 24 hours a day, 7 days a week.

Faxed orders can be sent to 613.599.4428

Q. Will I be sent an order confirmation?

A. If you have provided a valid e-mail address and order confirmation will be sent. If you do not have an e-mail address, please direct questions concerning your order to our customer service agents at 1.800.563.9453.

Q. The product I’ve ordered is a gift, can I have it shipped to a different address?

A. Yes. Just indicate the correct address in the shipment address fields.

Q. Can I purchase a subscription as a gift that will be sent to another address?

A. Yes. During the checkout process on Paypal you will have the opportunity to change the shipping address, which will allow you to send a subscription to a gift recipient.

• When you get to the page that displays the "Ship To" details
• Click on the "Change" link
• Enter the address of the gift recipient
• If your order contains items that will be shipped to more than one address, please enter a note with your order containing the additional address and details describing who each subscription will be shipped to

Please note that all products within an order (other than magazine subscriptions) must be shipped to a single address.

Paypal Shopping Cart

The CWF Shop and Save Wildlife store uses PayPal for secure, online payment processing. By adding an item to your cart you will be taken to the PayPal site to complete your transaction. To read PayPal’s privacy policy click here

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